Calabrio White Paper
Designed for companies seeking a workforce optimization suite for the call center, this white paper explains why so many of the technologies we use today—including workforce optimization software—are increasingly complicated, and how Calabrio seeks to simplify the user interface. The paper was loosely based on our client’s related podcast, and so we chose to capture the informal, friendly feel of a live presentation. All supporting research was completed in-house.
Implementing and Troubleshooting HP Wireless Networks Learner Guide
This module, which is part of a wireless certification course, demonstrates our ability to create technical training for adult learners. The module explains how to implement a an enterprise wireless solution and provides opportunities for learners to process and apply what they learn.
Implementing and Troubleshooting HP Wireless Networks Facilitator Guide
This module demonstrates our instructional design capabilities. In addition to providing advanced technical information for facilitators, this module is designed to help facilitators apply active learning techniques in a technical training environment.
National Park Service Foundations of Strategic Planning
Created for the National Park Service, this training course outlines a step-by-step process for strategic planning.
Selling HP Enterprise Networking Solutions
As part of the HP Enterprise Networking Solutions training course, this module focuses on positioning the HP FlexFabric solution for large enterprises. In this section, learners are taken though a data center case study which teaches them to understand their customer, validate and qualify opportunity, and develop an HP solution.